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Operations management is the administration of effective business practices to create the highest level of efficiency possible within an organization. It is concerned with the process of converting materials and labour into goods and services as efficiently as possible.

  • Date:11/30/2023 08:00 AM
  • Location To Be Announced


In this course, you will learn how to make key decision involved in handling all activities required in creating and delivering an organization's goods and/or services to its customers on a day-to-day basis in an effective and efficient manner.

At the end of your training, you will be able to:

  1. Explain the roles of operations management in an organization.
  2. State the responsibilities and skills of an operations manager.
  3. Differentiate between strategic operations decisions and tactical operations decisions.
  4. Discuss the types of models that can be used as a decision-making tool.
  5. Describe nine types of operations management decisions.
  6. Apply the principles of Overall Equipment Effectiveness (OEE) for your processes.
  7. Manage your process and product quality.
  8. Effectively manage your supply chain processes
  9. Implement lean production systems to enhance efficiency production and/or delivery of products and services.

You can also learn online at your own pace, here.