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Process improvement is an ongoing effort to improve products, services, or processes. These efforts can seek small "incremental" improvement over time or "breakthrough" improvement all at once. Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility.

  • Date: 11/29/2023 08:00 AM
  • Location To Be Announced


Process improvement goes with several different names including business process management (BPM), business process improvement (BPI), business process re-engineering, continual improvement process (CIP) etc. all having the same goal of minimizing errors, reducing waste, improving productivity and streamlining efficiency.

The goal of this training is to help the learner apply the various process improvement and quality management tools and techniques in their manufacturing, production and/or business processes by identifying, analyzing and improving existing business processes to optimize performance, meet best practice standards or simply improve quality and the user experience for customers.

Course Content

  • Eight (8) Disciplines of Problem Solving (8D)
  • 5 Why & 5 How
  • Mistake Proofing / Poka-Yoke Methodologies
  • Failure Mode and Effects Analysis (FMEA)
  • Advanced Product Quality Planning (APQP)
  • Production Part Approval Process (PPAP)
  • Root Cause Analysis (RCA)
  • Geometric Dimensioning & Tolerancing (GD&T)
  • IATF 16949
  • Statistical Process Control (SPC)
  • The Seven (7) Quality Tools
  • Continuous Improvement Tools
  • Fault Tree Analysis

Who this course is for

  • Quality control/Quality Assurance personnel and managers
  • Project team members, coordinators, supervisors and managers.
  • Quality management students and professionals.
  • Individuals who wish to improve their knowledge of quality management.
  • Business leaders and managers, line supervisors/managers, customer service personnel and managers.
  • Engineers, manufacturing and production officers, technicians and technologists.

At the end of this training, you would have mastered the principles, tools and techniques required for continual process Improvement; and they will be able to creatively implement them with a view to transforming their processes to one that consistently meets customers' requirements.

At the completion of the training, haven passed the required assessment, you would be issued with a Professional Diploma in Quality & Process Improvement.

You can also learn online at your own pace, here.