This section contains books in electronic & paperback formats by experts from across the world on lean management, lean six sigma, quality assurance, Total Quality Management (TQM), process improvement etc.

Process improvement is an ongoing effort to improve products, services, or processes. These efforts can seek small "incremental" improvement over time or "breakthrough" improvement all at once. Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility. Process improvement goes with several different names including business process management (BPM), business process improvement (BPI), business process re-engineering, continual improvement process (CIP) etc. all having the same goal of minimizing errors, reducing waste, improving productivity and streamlining efficiency. The goal of this book is to help the reader apply the various process improvement and quality management tools in their manufacturing, production and/or business processes by identifying, analyzing and improving existing business processes to optimize performance, meet best practice standards or simply improve quality and the user experience for customers and end-users. Some key topics covered herein include 8D problem solving, Advanced Product Quality Planning (APQP), FMEA, Fault Tree Analysis (FTA), Geometric Dimensioning & Tolerancing (GD&T), Statistical Process Control (SPC), Seven (7) Quality Tools, Continuous Improvement tools and others. At the end of the study of this book, the reader is expected to have mastered the principles discussed and applies the appropriate tools towards improving their various processes. After payment, you will immediately receive an email with a link to download the eBook.

ISO 9001 provides the framework for organizations to improve the quality of their products and services and consistently meet their customers’ expectations; addressing various aspects of quality management. The standard sets out the criteria for a quality management system can be used by any organization regardless of its field of activity and size. As a matter of fact, over one million companies and organizations in over 170 countries have been certified to ISO 9001. The standard which is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement, when implemented ensures that good-quality products and services are consistently delivered to customers. Referring to a formal system that documents processes, procedures, and responsibilities for achieving quality policies and objectives, QMS helps manage and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis. This book explains how organizations can develop and maintain Quality Management Systems according to the ISO 9001 standard. The book explains all the clauses, the changes incorporated to the standard and outlines fundamental concepts of the standard to learners. This simple and straightforward book is ideal for people who are new to ISO 9001:2015; experienced ISO coordinators who want to get more out of an established system as they transition to the new standard, and for employees who requires only a basic understanding of what ISO 9001:2015 is and how it applies to them. Each of ISO 9001:2015's sections and clauses using real-world examples are explained. After payment, you will immediately receive an email with a link to download the eBook.

Lean Six Sigma is a methodology that relies on a team effort to improve performance by systematically removing waste and reducing variation or eliminating defects. It combines lean enterprise and Six Sigma, which are techniques to eliminate the eight wastes (muda). Lean Six Sigma, aside from reducing process defects and waste, also provides a framework for overall organizational change of culture. The introduction of Lean Six Sigma helps in shaping the mind-set of employees and managers to one that focuses on growth and continuous improvement through process optimization of their manufacturing or business processes thereby maximizing their efficiency and increasing profitability. In order to successfully implement Lean Six Sigma, a combination of tools from both lean manufacturing and Six Sigma must be used. These tools are discussed in this book in details. Reading this book would enable you gain thorough understanding of lean six sigma and, equip you with lean six sigma tools and techniques for waste reduction, defects elimination and complete process improvement. This book is written for business leaders, managers and supervisors at all levels, quality management professionals of any industry, management systems auditors, large, medium and small-scale business owners/entrepreneurs and anyone who desire to improve their knowledge of lean six sigma implementation. Lean Six Sigma practitioners of all levels such as the White, Yellow, Green, Black & Master Black holders would find this book invaluable. After payment, you will immediately receive an email with a link to download the eBook.

This eBook presents Total Quality Management (TQM) as a term used to describe a management approach to quality improvement through the formulation and implementation of an organization's quality policy and procedure in view to a long-term customer satisfaction. It stresses the fact that TQM is based on all members of an organization participating in improving processes, products, services and the working culture. The concept of quality and cost of poor quality has been thoroughly explained in this book. Keys to the successful implementation of Total Quality Management (TQM) are explained in details. This book contains details on Quality Assurance, Quality Control and Improvement practices, tools and techniques. Likewise the principles or elements, and phases of Total Quality Management (TQM) have been explained. Individuals, supervisors, middle and top level managers who wish to gain or improve their knowledge of Total Quality Management (TQM), and apply them to their businesses in order to improve their business culture with the goal of gaining and retaining their customers through high level of customer satisfaction, thereby maintaining a competitive advantage in this ever competitive business world would find this book the MOST appropriate one. At the end of the study of this book, readers would have learned the principles and practices of Total Quality Management (TQM) for the effectiveness of their organization. After payment, you will immediately receive an email with a link to download the eBook.