ISO 9001 provides the framework for organizations to improve the quality of their products and services and consistently meet their customers’ expectations; addressing various aspects of quality management. The standard sets out the criteria for a quality management system can be used by any organization regardless of its field of activity and size. As a matter of fact, over one million companies and organizations in over 170 countries have been certified to ISO 9001. The standard which is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement, when implemented ensures that good-quality products and services are consistently delivered to customers. Referring to a formal system that documents processes, procedures, and responsibilities for achieving quality policies and objectives, QMS helps manage and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis. This book explains how organizations can develop and maintain Quality Management Systems according to the ISO 9001 standard. The book explains all the clauses, the changes incorporated to the standard and outlines fundamental concepts of the standard to learners. This simple and straightforward book is ideal for people who are new to ISO 9001:2015; experienced ISO coordinators who want to get more out of an established system as they transition to the new standard, and for employees who requires only a basic understanding of what ISO 9001:2015 is and how it applies to them. Each of ISO 9001:2015's sections and clauses using real-world examples are explained. After payment, you will immediately receive an email with a link to download the eBook.

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