This eBook presents Total Quality Management (TQM) as a term used to describe a management approach to quality improvement through the formulation and implementation of an organization's quality policy and procedure in view to a long-term customer satisfaction. It stresses the fact that TQM is based on all members of an organization participating in improving processes, products, services and the working culture. The concept of quality and cost of poor quality has been thoroughly explained in this book. Keys to the successful implementation of Total Quality Management (TQM) are explained in details. This book contains details on Quality Assurance, Quality Control and Improvement practices, tools and techniques. Likewise the principles or elements, and phases of Total Quality Management (TQM) have been explained. Individuals, supervisors, middle and top level managers who wish to gain or improve their knowledge of Total Quality Management (TQM), and apply them to their businesses in order to improve their business culture with the goal of gaining and retaining their customers through high level of customer satisfaction, thereby maintaining a competitive advantage in this ever competitive business world would find this book the MOST appropriate one. At the end of the study of this book, readers would have learned the principles and practices of Total Quality Management (TQM) for the effectiveness of their organization. After payment, you will immediately receive an email with a link to download the eBook.

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